We're here when you need us

Big questions or little worries, we're always happy to help.

Whether you're having trouble with your card, wondering how something works or just want to share a bit of feedback, we'd love to hear from you.

We're a small (and lovely) team who check messages daily and aim to get back to you as soon as we can, usually within 24 hours.

Drop us a note, we'll be in touch soon.

Looking for a quick answer? You might find what you need in our FAQs.

Loved using Heartfelt? Had an idea that could make it better? We're all ears.